A known specification and product or service availability no longer guarantees a sale nor a happy customer, and cutting prices can be a dangerous strategy. Customers today are more demanding and knowledgeable with high expectations.

The way people and organisations interact with their customers is vital to success, success in achieving sales, increasing market share, developing new contacts, developing and maintaining a productive and professional relationship.

These participative courses take delegates through the steps and stages required to be more confident and professional in their dealings with people and obtaining new business whilst keeping existing business.

Click on the relevant course below for further details:

For your reference, please download a course outline here.

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